IMPORTANT UPDATE: All online orders will be processed and shipped, but please note that the delivery times may vary due to current global events.
1. To submit an order for Products you must:
a. create an account with Maison Mona di Orio on this website by registering your details and creating a password which will be associated to your username (the email address which you have indicated);
b. complete and submit the online order through your Maison Mona di Orio account.
2. Maison Mona di Orio reserves the right to refuse any order. In such case, Maison Mona di Orio will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
For a limited time only, free shipping EU countries within Zone 1 and Zone 2
EU Zone 1 €7,50 shipping costs for orders in the following countries:
EU Zone 2 €15 shipping costs for orders in the following countries:
|Spain – excluding Canary Islands|
€25 shipping costs for orders in the following countries:
€35 shipping costs for orders in the following countries:
|United Arab Emirates|
Is delivery to your country not possible? Check our selling points worldwide to see which store is closest to you: http://monadiorio.com/retailers
For any further advice please contact our Customer Service: email@example.com
The Delivery time will be:
1. Where the Order is to be delivered to an address within The Netherlands, Mona di Orio will use reasonable endeavours to deliver the Order within 3 working days (Monday-Friday excluding official public holidays) from the date the Order was submitted by you;
2. Where the Order is to be delivered to an address in another country, Mona di Orio will use reasonable endeavours to deliver the Order within 14 working days from the date the Order was submitted by you;
3. You will be required to sign for all deliveries.
PRICES AND PAYMENT
1. All prices on the website are in Euros and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice, being accepted that the price applicable to any order is the price indicated on the website at the time of submitting the order.
2. The amount payable to Mona di Orio for an order will be the total of the following amounts:
a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the order (Cart Subtotal);
b. the costs of delivery determined in accordance with Delivery stated above, and;
3. You must pay the order amount at the time of submitting the order. Payments will be made through secured systems, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by a software and no third-parties may have access to this information during its communication on the web.
4. Where the Order is to be delivered to some countries, you may need to pay customs charges to the government in addition to the order amount.
When selling online, the seller is only bound by a limited duty; its liability may not be sought for damages resulting from the use of Internet such as the loss of data, any intrusion, virus, service disruption or other non-voluntary issues.
1. Maison Mona di Orio reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
a. withhold supply and dispose of the Products requested in the order, and/or;
b. refuse to deal further with you, and Maison Mona di Orio will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
2. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
3. Subject to the following “Warranty” clause and to the fullest extent permitted by law, the liability of Mona di Orio for any loss or damage suffered by you as a result of Maison Mona di Orio breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.
Maison Mona di Orio gives no commercial warranty in respect of the Products.
The Products are subject to the legal warranty provided.
In case of non-conformity of the Product, such Product may be returned without charges to the seller, which will proceed with its replacement. If the reparation or replacement of the product(s) is not possible, the purchaser may return the product and have the price reimbursed, or keep the product and have the price partially reimbursed.
YOUR RIGHT TO CANCEL THE PURCHASE
You have the right to return the Products, without any justification nor any penalty. However, if the return of the Products is not motivated by a product defect or an error committed by Mona di Orio, you will bear the shipping charges for the return.
You may exercise this right within 7 days from the receipt of the Products.
If you exercise this right to cancel the purchase, you will return, at your own costs, the Products ordered, in a state fit for their new commercialisation, to the following address: Maison Mona di Orio BV Online, Cruqiusweg 111K, 1019 AG Amsterdam, The Netherlands.
Maison Mona di Orio will reimburse you within 30 days from the exercise of your right to cancel the purchase.
REFUNDS AND RETURNS
Only Products purchased on www.monadiorio.com website can be returned to Maison Mona di Orio for refund or exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Mona di Orio will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
In the event that you react to a product, you have the option of exchanging or refunding it.
All Products must be returned to Maison Mona di Orio BV Online, Cruqiusweg 111K, 1019 AG Amsterdam, The Netherlands. The customer is responsible for the shipping costs incurred when sending the Product(s) back to Mona di Orio.
Should a Product be damaged while we are shipping it to you, Maison Mona di Orio will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Maison Mona di Orio to process any refund or exchange. Please call +31 (0)20 624 76 69 or email to firstname.lastname@example.org in advance of your intention to return or exchange a Product, so that Maison Mona di Orio staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain Maison Mona di Orio has safely received your parcel. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through the credit card used for payment.